Frequently Asked Questions
1. What kind of jewellery do you sell?
We specialize in premium-quality imitation jewellery including earrings, necklaces, rings, bracelets, bangles, and more — perfect for every occasion.
2. Are your products suitable for sensitive skin?
Yes, our jewellery is made from skin-friendly materials. However, we always recommend doing a patch test if you have highly sensitive skin.
3. How can I place an order?
You can place your order directly through our website. Just browse, add items to your cart, and proceed to checkout!
4. Are your products water-resistant?
Our jewellery is crafted to last, but to maintain shine and longevity, we recommend avoiding contact with water and perfumes.
5. Do you offer gift packaging?
No, Currently we do not offer Gift Packaging service.
6. Do you offer Cash on Delivery (COD)?
Yes, we offer COD services across Delhi for a hassle-free shopping experience.
7. How long does delivery take?
Standard delivery takes 3–7 business days depending on your location. You’ll receive tracking details once your order is shipped.
8. What if the jewellery doesn’t suit me or I change my mind?
We offer easy returns and exchanges within 7 days of delivery, provided the item is unused and in original packaging.
9. How do I care for imitation jewellery?
Store it in a dry place, preferably in a zip pouch or box. Avoid exposure to moisture, chemicals, and direct sunlight.
10. How can I contact customer support?
You can reach us via email at contact@shoppingstree.com or WhatsApp (Message Only) at +91 9266 57 6282. Our support team is available Monday to Friday, 10 AM – 6 PM.
